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Policies & Procedures

At Hound & Hoof, we prioritise the safety and well-being of your pets while ensuring a seamless experience for our clients. This section outlines our policies and procedures, designed to provide clarity and transparency regarding our services. From booking and cancellation policies to safety protocols and care guidelines, we believe it’s essential for you to understand how we operate.

By familiarising yourself with our policies, you can have confidence in our commitment to delivering high-quality care for your furry family members. If you have any questions or need further clarification, please don’t hesitate to reach out.

1 

Booking Policy

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

2

Cancellation Policy

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

3

Service Payment Policy

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

4

Client Responsibility

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

5

Safety and Handling

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

6

Weather Policy

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

7

Emergency Policy

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

8

Confidentiality and Security

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

9

Incident and Accident Reporting

  • Owners must inform us of any specific medical, dietary, or behavioural needs for their pets. All pets must be up-to-date with vaccinations, flea treatments, and worming.

  • Emergency contact details must be provided.

10

Out-of-Hours Service

  • Emergency care and last-minute bookings outside regular hours are subject to availability and an additional charge.

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